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User Support Technician

Responsibilities include but are not limited to:

• Support, configure, set-up and troubleshoot devices for clients such as ELDs, GPS Trackers and Dashcams
• Providing training to drivers and clients on the usage of front end and backend software.
• Support and troubleshoot applications & devices remotely, by web meetings/calls.
• Proactively manage the assigned external customers such as transportation companies for their technical needs.
• Follow-up with clients by phone and email about the evolution of their request.
• Maintaining and upgrading existing systems as required.
• Send quotes to prospective clients.
• Performing routine audits of systems and software.
• Implement best practices for scalability, supportability, ease of maintenance, and performance
• Database management. Analyzing logs and identifying potential issues with the systems or the server.

Education and Experience Requirements

• Minimum one year of experience in Systems/IT Support and/or database management is required
• A University degree or a college diploma in Computers/Informational Technology field is required
• Basic to intermediate knowledge of office 365 suite.
• Solid knowledge of LAN/WAN configurations to include experience with routers & switches, Internet firewalls, and wireless technology.
• Advanced hardware & software troubleshooting skills.
• Must possess above average organization skills, moderate communication skills in English, and can demonstrate problem solving skills and display a willingness to learn.
• Team oriented individual with demonstrated ability to work unsupervised and self-directed.

How to apply:

By email to: jobs.tracksmartsolutions@gmail.com